Connecting Outlook to Your eXp Email Inbox (International Agents Only) - Zoho Mail
The instructions in this article are for international eXp Agents who's email accounts are on the Zoho Mail platform. To see if your account is on the Zoho Mail platform, you can log into your Okta account at https://exprealty.okta.com to verify if a zoho tile has been provided on your account.
To set up Outlook there are a couple of steps that you'll need to perform in order to properly connect to the email server. This article will cover:
- Enabling IMAP Connections in Your eXp Email for Email Client Connections
- Creating an Application Specific Password
- Connecting Outlook to Your eXp Email Inbox
To skip to a specific section, click it in the table of contents to the right of the page.
Outlook is the free email client provided with the Windows OS. It's also available for download to use free on Mac OS.
Enabling IMAP Connections in Your eXp Email for Email Client Connections
Before you can connect Outlook to your email account you'll need to enable IMAP connections for your account. Follow the steps below to complete the process.
1. Log into your Okta account account at https://exprealty.okta.com and click the Zoho Mail tile. This will take you to your Zoho Workplace Dashboard.
2. Once on the dashboard click Mail in the top bar or in the mail widget to get to your Zoho Mail dashboard.
3. Once in your Zoho Mail dashbaord, head to the settings menu by clicking the gear icon 
on the top right.
4. Once in the settings menu scroll down in the left side bar and click Mail Accounts to open the related configuration menu to the right. At the top of the configuration menu you'll see tabs labeled: General, POP, IMAP, SMTP and Forwards. Click IMAP to show the related settings.
Here you'll need to place a check in the box next to 'IMAP Access' and 'Auto-Expunge Emails'. This will ensure when you set up your email client it mirrors the server, including deleted communications.
To allow syncing of previoulsy archived emails with your email client place a check for 'Include Archived Emails' directly below the Auto-Expunge Emails option.
Once your've selected the required IMAP settings, click Save at the bottom to complete the setup for IMAP connectivity on your eXp provided email account.
Creating an Application Specific Password
Your Zoho Mail account is accessed by using the eXp Passport login creditials tied to your Okta profile. However, since most email clients aren't able to connect to Okta for account verification, you'll need to create an appliation-specific password for Outlook to be authenticated by the server. When using an app-specific password the Zoho Platform will recognize the created password and allow your chosen application to bypass the Okta verification.
Follow the steps outlined below to create an application specific password for use with Outlook.
1. From your Zoho Workplace / Mail account, click the user profile icon on the top right to reveal the user profile menu.
2. From the user profile menu select 'My Account'. You may be requested to verify your identity before you can access the necessary menus. If so click the SAML button highlighted in the image below to be redirected to the Okta login page where you can enter your the required password.
If you don't get the security prompt below after clicking 'My Account' in the profile menu skip to step 3.
2a
2b
3. Once you've accessed your zoho account configuration page, click Security in the left sidebar to open the submenu and then click App Password below. You'll see the Application-Specific Passwords box to the right. Click the Generate New Password button to begin creation of a new app specific password.
Enter 'Outlook' in the box for the app name so you can distinguish this generated password from others. This will ensure you don't delete the incorrect password should you need to recreate it. Once you've entered the app name for the associated password being created, click Generate.
You may see a prompt appear above asking you to verify yourself as shown in the image below. If you do, click the hyperlinked words 'click here'. You'll be prompted to verify your account via your Okta login before you can continue just as shown above.
4. Once you've verified your account, you'll be returned to the previous screen with your application specific displayed. Left click on'Click to Copy' to save the password to your clipboard. Before closing the window paste to notepad or another doc where you can retrieve the password for later use.
Once you close the window displaying your app-specific password, you will not be able to view it again. If you did not save it for future reference and it has been removed from your computer’s clipboard, you’ll need to delete the existing password by selecting the trash can icon to the right of the application name. Once you've deleted the password return to step 3 of this section and create a new app password.
You have completed the creation of the required app specific password for Outlook. To complete the setup proceed to "Connecting Outlook to Your eXp Email Inbox" below.
Connecting Outlook to Your eXp Email Inbox
Windows OS
This setup is specific to Outlook for Windows app on Windows 10 and 11.
1. Open Outlook on your Windows PC and on the welcome screen, enter your eXp email address and click Continue.
If your next prompt looks differently from what's shown in step 2 below, please click Troubleshooting in the menu to the right or scroll to the bottom of this page. There you can view information on resolving the issue.
2. When the 'select your email provider' screen appears, scroll down and choose IMAP from the list.
3. After selecting IMAP you'll be taken to the server settings configuration window. First you'll need to enter the app specific passcode previously created and saved. Next you'll need to click the Show more toggle to reveal the reset of the server settings fields. Once here you can fill in the areas as shown in the image below with the following information and then click Continue.
IMAP Incoming server: imappro.zoho.eu
IMAP Incoming server port: 993
Secure connection type: SSL/TLS
SMTP server settings should already have the username/email address and the password filled in. DO NOT edit those fields.
SMTP Outgoing server: smtppro.zoho.eu
SMTP Outgoing server port: 465
Secure connection type: SSL/TLS
4. When the window to confirm syncing your IMAP account appears click Continue in the box. You'll be alerted that Outlook is getting your mailbox set up in the program.
5. Once setup is complete you'll be automatically brought to your inbox in the Outlook program.
Success! Your Outlook email client setup is complete.
For additional assistance with the process in this article or help with other questions, you can reach out to eXp Technical Support at support@exprealty.net.
Server Settings
We are aware that some agents may choose to use email client applications other than Outlook. Set up for most email client software will be similar, aside from steps specific to Outlook outlined in this article. Just follow the steps to enable IMAP on your exp email account, create an app-specific password and use the server settings below to try setting up your email client of choice.
IMAP Incoming server: imappro.zoho.eu
IMAP Incoming server port: 993
Secure connection type: SSL/TLS
SMTP Outgoing server: smtppro.zoho.eu
SMTP Outgoing server port: 465
Secure connection type: SSL/TLS
Troubleshooting
Outlook doesn't give me the option to choose IMAP after entering my email address on the welcome screen and clicking continue.
Sometimes Outlook assumes you've entered an email address associated with Gmail even when that's not the case. If this happens and you click continue, Outlook will move forward with trying to sync with an associated Gmail account which will result in errors. To avoide this, when see a 'Sync your Gmail account' window as shown below after entering your email address, click Cancel.
After clicking cancel Outlook will take you back to the welcome window but additional options will be shown. Here you'll want to select Advanced Setup, which will take you to the correct window to select IMAP as shown in the original instructions.
For additional assistance with the process in this article or help with other questions, you can reach out to eXp Technical Support at support@exprealty.net.
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