Creating an Application Specific Password - (International Agents Only) - Zoho Mail

Creating an Application Specific Password - (International Agents Only) - Zoho Mail

Your Zoho Mail account is accessed by using the eXp Passport login creditials tied to your Okta profile. However, since most email clients aren't able to connect to Okta for account verification, you'll need to create appliation-specific passwords for use with third part programs such as Outlook, Gmail or iOS Mail so they can be authenticated by the server. When using an app-specific password the Zoho Platform will recognize the created password and allow your chosen application to bypass the Okta verification.

Follow the steps outlined below to create an application specific password for use with your specific application. In this example we reference Outlook as the chosen application.

1. From your Zoho Workplace / Mail account, click the user profile icon on the top right to reveal the user profile menu.


2. From the user profile menu select 'My Account'. You may be requested to verify your identity before you can access the necessary menus. If so click the SAML button highlighted in the image below to be redirected to the Okta login page where you can enter your the required password.

If you don't get the security prompt below after clicking 'My Account' in the profile menu skip to step 3.

2a

2b

3.  Once you've accessed your zoho account configuration page, click Security in the left sidebar to open the submenu and then click App Password below. You'll see the Application-Specific Passwords box to the right. Click the Generate New Password button to begin creation of a new app specific password. 


Enter the name of the app you are creating the password for in the box so you can distinguish this generated password from others. This will ensure you don't delete the incorrect password should you need to recreate it. Once you've entered the app name for the associated password being created, click Generate.



You may see a prompt appear above asking you to verify yourself as shown in the image below. If you do, click the hyperlinked words 'click here'. You'll be prompted to verify your account via your Okta login before you can continue just as shown above.

4. Once you've verified your account, you'll be returned to the previous screen with your application specific displayed. Left click on'Click to Copy' to save the password to your clipboard. Before closing the window paste to notepad or another doc where you can retrieve the password for later use. 

Once you close the window displaying your app-specific password, you will not be able to view it again. If you did not save it for future reference and it has been removed from your computer’s clipboard, you’ll need to delete the existing password by selecting the trash can icon to the right of the application name. Once you've deleted the password return to step 3 of this section and create a new app password.

 

You have completed the creation of the required app specific password for your application. To complete the setup use this new password when setting up your email client.