How to Utilize the Knowledge Base
This guide will help you navigate the eXp Knowledge Base
As you can see there are two initial categories Support and Making It Rain:
Support - Is where the majority of the support articles will be in regards to eXp systems and departments.
Making It Rain - This category is made up of only Making It Rain articles.
For more information on Making it Rain click here
After selecting a Category a list of our Articles will appear on the following screen:
The bold headings will let you see the subject of the Article. The Blue text are the articles themselves, clicking on the blue text will open the article.
You may search the Knowledge Base as well. Selecting the blue "Search Articles" tab will take you to the following screen:
In the search box you can type in key words that describe your problem.
As you type keywords articles with the proper tags will start to populate.
For this example I searched "Sound Settings":
After pressing Enter you will be taken to a screen with a larger list of articles.
If you do not see an article that addresses your issue try to use different keywords
If you continue to have issues or cannot find an article that addressing the issue you are experiencing please submit a ticket.
Clicking the blue "Submit a Ticket" tab will bring you to a form:
Please be sure to select the appropriate department and provide us with as many details as possible about your issue.
If you are unsure who you need to contact please sent the ticket to the Support Team.
You may have noticed the "We;re Online!" box in the bottom right corner of the screen:
This is eXp Support's Live Chat feature. You can utilize this if you do not wish to submit a ticket so long as it is during business hours.
For more information on how to contact Support, including office hours, please click here.