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How To Start A Remote Support Session
If you have requested remote support assistance, the following steps should help you get started;
While in your email inbox, click the email you have received from eXp Support. It should contain a link to start the session labeled
. Click the button labeled
A new window will open. A new button labeled
will be on that page. Click the button labeled
This will begin a download in your browser. Please open and run the downloaded file.
Once the download is run, you will see in the lower right hand corner the Zoho Assist toolbar. You will then receive a prompt to Join Session. Click the button labeled
You will now be connected to the Remote Technician, who will assist you with your issue. You may communicate using the Chat feature on the toolbar.
Updated: 10 Aug 2018 12:35 PM
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