What to Do If You Receive a "Property Already Submitted" Error

What to Do If You Receive a "Property Already Submitted" Error

What to Do If You Receive a "Property Already Submitted" Error

If you encounter an error message stating that a property has already been submitted, follow these troubleshooting steps to resolve the issue:

1. Clear Your Browser Cache & Close Unused Tabs

  • Ensure you are using Google Chrome as your browser.

  • Clear your cache and cookies to refresh your session.

  • Close any unused tabs before attempting to submit again.

2. Check Your Dashboard & Confirm Submission Order

  • Before resubmitting, check your ExpressOffers dashboard to see if the property is already in your system.

  • Navigate to the ExpressOffers platform and look under these tabs:

    • "Opendoor" Tab – If the Opendoor offer is still active, the status will show "Submitted" as long as the offer is still valid.

    • "Opendoor" Tab (Convertible Status) – If the Opendoor offer has expired and you are a certified agent, you will see the property in "Convertible" status, allowing you to submit it to the general marketplace.

    • "ExpressOffers" Tab – If the property does not qualify for an Opendoor offer or has been converted from Opendoor, a draft will only be created if you start the submission process but do not complete it. Agents have 24 hours to complete their draft before it is deleted.

  • All properties must be submitted to Opendoor first before they can be sent to the general marketplace.

  • Attempting to bypass this step or submitting multiple times may result in the "property already submitted" error.

3. If the Property Was Submitted by Another Agent

  • If none of the troubleshooting steps resolve the issue, another agent may have already submitted the property.

  • To verify, email expressoffersteam@exprealty.com with your signed Opt-In Form, and we will confirm the submission details.

By following these steps, you can quickly troubleshoot the issue and determine the best course of action for submitting your property successfully.


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