Step 1 - Select the start menu button in the bottom left and type run, select run option from the menu.
* A run box should appear where you will type %appdata%, then hit enter
*Select the AppData folder in the directory at the top.
*Open the folder LocalLow
*Scroll down until you see the Folder Virbela, LLC, open that folder. Within it should be an eXp World folder.
*Open that folder and the log file should be there named player_log.
Mac (OSX) Users:
Player.log files are stored in: ~/Library/Logs/Unity
Right click on the finder and select Go to Folder, then type in: ~/Library/Logs/Unity
Please send us the Player.log file