How to find your Crash Dump Folder/Player.Log file
Windows Users:
- Select the start menu button in the bottom left and type run, select run option from the menu.
- A run box should appear where you will type %appdata%, then hit enter
- Select the AppData folder in the directory at the top.
- Open the folder LocalLow
- Scroll down until you see the Folder Virbela LLC (the one WITHOUT the comma) , open that folder. Within it should be an eXp World folder.
- Open that folder and the log file should be there named player.log. There are other files in there named Player that also have a time stamp added to the file name. Those are old. When World closes, the most recent log is just named “player.log”. When World boots, it creates a new player.log, and the previous one gets renamed player-prev.log. The old player-prev.log gets renamed to the version with its timestamp.
Mac (OSX) Users:
Player.log files are stored in: ~/Library/Logs/Virbela LLC/eXp
Right click on the finder and select Go to Folder, then type in: ~/Library/Logs/Virbela LLC/eXp World
That should take you straight to this folder:
If you're having trouble with thsoe quick instructions, here's a complete detailed walkthrough, without the skip of entering all of "~/Library/Logs/Virbela LLC/eXp World" into the Go To Folder section:
1: Open the Finder, the bottom-left icon on most Macs:
2: That will give you an option in the top menu called "Go". Click "Go", then "Go to Folder..."
3: In the window that appears, type "~/Library" (without the quotation marks)
4: That will open up the Library folder. In there, double-click "Logs", then in that folder "Virbela LLC", then in that folder "eXp World" . Please send the file in the eXp World folder called "Player.log".
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