Unity Error for eXp World

Unity Error for eXp World



Sometimes an agent will come in and have a Unity Error after launchign eXp World

This error pops up if their Graphics Card is not recognized by the launcher.

You can check this by logging into https://exp.virbela.com/admin/members

Check their hardware specs. If it says "Microsoft Basic Renderer" then eXp World is not seeing the GPU.



Have the user follow these specific instructions to look for updates.

Check Device Manager -> Display Adapters -> GPU Properties -> Drivers tab -> Check drivers for the graphics cards.



If drivers are up to date and you still can not open eXp World, have the agent check for windows updates.



Have Agent restart computer after, even if there was no windows update available.

If Agent is still unable to get into world after checking the drivers, windows update, and a restart.
Recommend them to take their computer to a computer technician.


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