BoldTrail Office Settings FAQ

BoldTrail Office Settings FAQ

Can Tech Support edit the office settings in BoldTrail?
No. Tech Support cannot edit the office name, office address, or any office settings in BoldTrail. These are all controlled by the broker teams. 


Who does an agent reach out to if they want their BoldTrail office name changed?

Agents can reach out to their broker team because the broker teams are the ones who control the office settings. If you are in the US, then you can find the broker's contact information in https://us.exprealty.com/.


Who does an agent reach out to if they want the office address in BoldTrail to be changed? 

Agents can reach out to their state broker team if the office address needs updated for all agents in that office or go through the regional office address process listed in this document https://docs.google.com/document/d/1WnAayw_EzygDkRpp0gaD93Mr6c5IRCoqP0n8lO2MS9k/edit. 


If a BoldTrail office is missing an MLS ID, then who makes that change?

The broker team would need to work with the eXp BoldTrail Compliance team to have that updated.


Can I hide the office address in BoldTrail?

Agents can hide the office address in BoldTrail if their state/province allows that. You will need to check with your broker team to ensure your site will still be in compliance if you hide the address. Instructions on that process can be found here.


Can I hide the office name in BoldTrail?

Agents can hide the office name in BoldTrail if their state/province allows that. You will need to check with your broker team to ensure your site will still be in compliance if you hide the office name. Instructions on that process can be found here.


Can I change the office hours in BoldTrail?

The office hours are decided by the broker teams as well. That is something agents will need to discuss with their broker teams if there's going to be a change made to the office hours in BoldTrail. 


Who does an agent reach out to if their MLS doesn’t have an office set up in BoldTrail?

Agents will need to reach out to their state broker team if their MLS that’s listed in Enterprise does not have an office set up in BoldTrail. The broker teams are responsible for setting up the offices and would be the only ones capable of providing an ETA on when the office will be live.


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