BoldTrail: Not Seeing All of the Correct Listings?

If you search for a certain area on your website and listings from that area do not appear, please check to make sure you haven't enabled any settings that might be limiting results.

 

To do this, simply follow these steps:

 

1. Log into your BoldTrail Dashboard

 

2. Click the Web & IDX Icon in the left-side menu.

 

3. Click Listings from the menu to jump to the listing settings

 

 

4. Make sure the Coverage Only & Don't Scrub Areas settings are toggled off

 

If you have the above setting on "Yes", your site will only show properties from the areas you've selected. To add or remove "Service Areas" follow the instructions here: Change BoldTrail Service Areas

 

5. Be sure to also check the Types Served settings.  Any property types that are unchecked will not appear on your site. If you are looking for a townhouse and don't have that checked in your settings, it won't be found on your site. 

 

 

6. Once you have made the desired changes, be sure to click Save.  Any adjustments may take 30 minutes to appear on your website. 

To push the update, you can flush your website cache by adding /index.php?FLUSH_CACHE=1 to the end of your URL (example: jensmith.exprealty.com/index.php?FLUSH_CACHE=1).

To learn more about "flushing cache" and how to do it, please visit this Knowledge Base article

 

If you still aren't seeing the correct properties, it is possible your site is attached to the wrong MLS. Please send a ticket into Support@eXpRealty.com (or visit the Tech Outpost) and ask them to look into your account. Be sure to provide the listing(s) that you do not see on your website.

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